terms of service 2017-12-07T22:54:29+00:00

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CONTACT US ON
info@urskahvalica.com
0038651338138

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PAYMENT OPTIONS
PayPal and credit card

In case you want to use bank transfer method, please send us un email on info@urskahvalica.com.

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SHIPPING RATES
SI, UK 4eur
EU, NO, CH 8eur
ROW 25eur*

* All orders for delivery to the Rest of the World are charged by the weight of products – the estimated cost (25eur) for delivering your items will be shown at the checkout. In case the delivery cost will be higher we reserve the right to charge you extra.

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DELIVERY TIMES
EU, UK, NO, CH
We aim to deliver in-stock products within 2 – 5 working days of purchase.

ROW
Items are usually dispatched within 2 working days of purchase and we aim to delivery orders within 8-12 working days from dispatch.

Please note that while we always aim to deliver your product within the dates stated on the website, we cannot be held responsible for delays to any deliveries. Reasons for delay may be due to payment authorization, stock availability or international customs clearance. Please expect longer delivery times in pick seasons (Christmas, Bank Holidays, Sales…)

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WEBISTE CONTENT
There may be information on our website that contains unintentional errors related to product descriptions, pricing, promotions, shipping charges, delivery times, availability, etc. We reserve the right to correct such errors, update information and cancel orders if any information on website is inaccurate at any time without further notice.

We reserve the right to change our product’s prices as well as shipping rates at any time without further notice.

We reserve the right to cancel and refund your order at any time in case of an error on stock level.

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PRODUCT STATUS
· OUT OF STOCK ·
If a product is labeled · out of stock · you won’t be able to add this product to the cart. Send us an email to info@urskahvalica.com and we will notify you when the product is back in stock.

· MADE TO ORDER ·
When products are labeled as · made to order · you will be able to process and pay for your order. Please note that delivery time is longer for made to order products regarding longer production time.
Estimated delivery time is 7 – 21days.

· LIMITED EDITION ·
When products are labeled as · limited edition · means that stock level is limited.

You can always contact us on info@urskahvalica.com and get more information about our products and your orders.

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PRODUCT CARE
Each and every U product is handmade using recycled textile material. For specific questions regarding care, please contact us on info@urskahvalica.com.

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not VAT registered

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WHOLESALE INQUIRY
info@urskahvalica.com

PRESS INQUIRY
urska@hvalica.si